We take great pride in our reputation for quality.
RETURNING IN-STORE PURCHASES
Change of mind returns
If you change your mind about a full priced item and wish to return it, you may request an exchange for another item or a store credit, if: you can provide its receipt, it is unworn and in its original condition (not damaged or washed with all tags) and you make the return within 7 business days of purchase or delivery.
We do not offer refunds for change of mind returns for in-store purchases.
For health reasons, change of mind returns will not be accepted on lingerie, swimwear, shoes, hosiery, jewellery and accessories.
We are unable to offer returns on gift cards, and also for sale items, unless they are faulty or wrongly described.
Returns will be accepted on any faulty or wrongly described merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit.
TAX & IMPORT DUTIES
If you were charged any custom duties or sales taxes for your original order, these taxes or duties are non-refundable through Ese Azenabor. We suggest you contact your local customs bureau directly to enquire how these duties or taxes may be recovered for returned merchandise.